Frequently Asked Questions
How can I place an order?
How can I pay for my order?
On domestic orders we receive payments by credit card and wire transfer; all international orders must be paid via wire transfer. Your customer service representative will provide you the instructions.
Pricing & Shipping:
Why is the shipping charge on my invoice different from what I was quoted?
All shipping charges are estimated at the time of quoting. If there is a discrepancy, OWC will adjust the shipping charge on your invoice to reflect the actual shipping charge incurred.
Returns & Support
How can I return an item?
If you need to return an item please call our office and let us know the reason and we will provide you with instructions to return it; based on our Return Policy we will credit your account accordingly.
What is your Return Policy?
- Within 30 days of the invoice date, full credit will be issued for the return.
- After 30 days of the invoice date, a 20% restocking fee will be charged against the return.
- After 90 days of the invoice date, a 50% restocking fee will be charged against the return.
- After six months of the invoice date, no returns will be accepted and no credit will be issued.
Who do I contact if I have questions or comments?